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General questions:
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You can reach us anytime through our [Contact Form] on the website or email us directly at info@chillleaf.com. Our support team is happy to assist with orders, product inquiries, or partnership opportunities.
Yes. All shipments are packaged discreetly to protect your privacy. There is no external branding or indication of the contents inside.
Delivery usually takes 3–15 business days depending on the destination country. Most EU orders arrive within this timeframe:
Germany, Netherlands, Austria: 3–8 days
France, Switzerland, Spain, Belgium: 5–10 days
Italy, Czech Republic: 5–12 days
Other EU countries: 5–15 days
For discretion, we currently do not provide tracked shipping. However, once you receive the shipping confirmation email, you can expect your order within the stated delivery window.
We ship across the entire European Union (EU), including Germany, France, Spain, Italy, Netherlands, Austria, and more. Please see the full country list on our Shipping Policy page.
You may update your shipping address only on the same day of placing your order, until 23:59 (local time), and only if the order has not yet left our shipping department.
Once an order is marked Complete, the shipping address cannot be changed.
Orders with incomplete addresses (e.g., missing house numbers) or those shipped to hotels/rental facilities will be automatically rejected and are not refundable or reshippable.
Payments
Chillleaf accepts both Credit Card payments (through a secure external processor) and cryptocurrency payments.
After placing your order, you’ll be redirected to our secure external payment gateway, where you can complete your purchase with any major credit card.
After checkout, you’ll receive our designated crypto wallet address. Simply transfer the required amount, and your order will be processed. For step-by-step guidance, please see our Crypto Payment Guide on the site.
Yes. Cryptocurrencies use advanced encryption, making transactions secure and private. Payments are decentralized and not controlled by banks, offering an additional layer of anonymity.
Product information
Our vape pens feature a “pull-to-activate” mechanism—just inhale, and the pen automatically warms up the extract to produce vapor. No buttons, no fuss.
Yes. Each vape pen comes with a pre-charged battery. A small light will indicate when the battery is low, at which point you can recharge it easily.
We use ultra-pure, premium-quality THC produced in-house. Our lab oversees the full production process, ensuring maximum potency, flavor, and safety.
The full composition of each product is listed in its product description on our shop. We maintain rigorous lab testing for quality control and transparency.
Orders & Policies
For safety and discretion, Chillleaf does not offer tracked shipments. However, you’ll receive an email confirmation once your package has been shipped.
Our refund policy is valid for 48 hours after delivery, provided the item is unused, unopened, and in its original packaging. Please review our Refunds & Returns Policy for details.
While we ship discreetly, customs procedures vary by country. If seized, the package is typically confiscated without legal consequences for the buyer. Chillleaf is not responsible for such actions.
Yes. Exchanges are only available if you receive the wrong item or a defective product. Please contact our support team for assistance.
Bulk Orders & Partnerships
Yes. We provide special pricing for bulk purchases:
10–100 pieces qualify as bulk orders.
100+ pieces qualify as dealer orders.
Please contact us via the [Contact Form] or email us at info@chillleaf.com for dealer opportunities. For affiliate partnerships, visit our Affiliate Program page.
Safety & Legality
Our products are shipped 100% discreetly to minimize risk. In the unlikely event of customs intervention, the shipment may be seized, but the buyer typically faces no consequences. Chillleaf assumes no legal responsibility—customers are responsible for knowing their local laws.
Yes. We manage our own lab and conduct strict quality control at every stage of production. This ensures safe, consistent, and effective products.
Extra Questions Customers Often Ask
Store in a cool, dry place away from direct sunlight. Extreme heat or cold may affect performance.
Make sure it’s charged, then try again. If you’re still experiencing issues, contact our support team for troubleshooting or a replacement if eligible.
Currently, our pens come pre-charged and compatible with standard USB chargers. Accessories may be added to the shop in the future.
At the moment, Chillleaf ships only within the European Union. Please check back for updates as we expand our delivery zones.
✨ At Chillleaf, we believe in transparency, discretion, and customer satisfaction. This FAQ is designed to help you shop with confidence. If you still have questions, don’t hesitate to reach out to us at info@chillleaf.com.
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